Read the following information carefully and if you still have an issue go to www.allergy.org.au/vic-schools-help, fill out the form and you will be responded to as soon as possible.
Victorian Department of Education and Training Requirements
The Victorian Department of Education and Training requires staff to be verified in the use of an adrenaline autoinjector by a School Anaphylaxis Supervisor within 30 days of completing this course. Please check that your school has staff that have been trained in this role.
If your school does not have a School Anaphylaxis Supervisor you may need to complete the course again once a verifier is available. For any further information, please contact the Royal Children's Hospital Anaphylaxis Advisory Line on ph: 1300 725 911.
Having trouble establishing or accessing your account?
- Check your email address prior to registration. Try sending yourself an email at the email address you entered at account creation or on the feedback form.
Incorrect emails are entered frequently.
- No assistance can be provided if you get your email address wrong!
- The confirmation email is sent immediately. Time to reach your inbox will depend upon your email provider.
- On some occasions the automatic email that is sent to your nominated email address to authenticate your account is blocked by a Spam filter on your own computer, your network provider or your ISP. If you have not received a confirmation email within 90 minutes request help at www.allergy.org.au/vic-schools-help.
- If incorrect or misspelt email addresses have been entered at account creation your registration cannot proceed. Please make sure you check your email account name before attempting to create an account.
- You do need to have access to your nominated email account for authentication.
- If you have tried to establish an account and have not been successful please let us know through our Help form. Your account may then be checked for correct email details and authenticated manually.
Your certificate will be available to print if desired once you have successfully completed the course.
Confirming your account
In most mail programs, this should appear as a blue link which you can just click on. If that doesn't work, then cut and paste the address into the address line at the top of your web browser window.
No reply to your help/feedback form?
Try sending yourself an email at the email address you entered at account creation or on the help/feedback form. Incorrect emails are entered frequently.
No assistance can be provided if you get your email address wrong!
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Having trouble accessing your account?
If you have not accessed your account in some time you may find that you cannot remember your password or it no longer works. You need to request a new password.
Go to https://etrainingvic.allergy.org.au/login/forgot_password.php and enter either you email address or your username.
If you do not receive an email let us know through our Help form.